Comments on: Chase Identity Protection Review

By: LaTasha

LaTasha — Fri, 29 Jul 2011 20:34:24 +0000

I was initially very happy with the service until I got a letter canceling my service about 3 months ago. Knowing that this must be a mistake, I attempted to call and straigthen thing sout but was given the run around. So I jusy said forget it… so I forgot it, until I realized that although I no longer have the service they have continued to bill me. I promptly called the service with my bank the line to fix this matter. The bank informed them that it had in fact been paid for the past 3 months, they denied it repeatedly. So where does that leave me. The service that I paid to protect my credit is in fact stealing from me, ironic huh. My bank is handling the matter but it is more than a bit frustrating. So please beware!!!

By: Skyler

Skyler — Fri, 09 Apr 2010 06:09:28 +0000

I have Chase Identity Theft Protection and would like to share my experiences.

One day, they call and ask me have I used my Chase card to purchase an airline ticket with Mexican Airline. I said “No” becasue I didn’t. Then rep closed my Chase card and processed replacement card with new card number. It was my lucky day.

I had wrong information on my credit report, which is derogatory/collection account and I do not have any account with this place. When I contact them, a rep took the information and told me they will take care of it and I do not need to do anything. Just wait for the result, it takes about 4 to 6 weeks and get it in the mail. Later I received a mail, and it stated they investigated and removed those wrong information from my credit report. Chase did all work for me.

I went for shopping and charged unusual amount on my Chase card. I contact Chase and told rep that I am making a large purchases at store A, B, and C today and tomorrow and estimate amount will be $______. Therefore, all my purchases are went through. It is important to let the bank/credit company know when you are going to charge large amount or use at unusual places and area. If not they detect it as ID Theft.

By: Jemall Pittman

Jemall Pittman — Sat, 29 Aug 2009 16:39:09 +0000

I signed up for Chase Identity protection about two months ago. When I signed up on the phone, I thought my monitoring started then. However, I found out later that it doesn’t start when you sign up; which is why I writing this. When I signed up, the person on the phone never explained to me that my monitoring does not start until, I receive my welcome packet and fill out a form in the welcome packet and send it in to request a credit report. I found out today, there is four ways to start the process of getting the credit report for Chase to start your fraud monitoring. you only find this out by reading the welcome packet. Most people, I think are like me, when signing up for a program, the person whom is explaining the program tells you all the important information about the program. Therefore, why read the welcome packet. (Naive of me and them)

For my naivete, for the past two months, I have paid Chase their money only to find out they were not even monitoring my identity. I was paying for nothing, and had I not call just because. I would have paid for years and not known that my identity was not being monitored.

So, I wonder how many other people out there that are paying Chase to monitor their identity for nothing. I feel this is another way that that big business is preying off of their consumers. Using the fine print to get over on a consumer. They will not call you to say, “Hey Sir or Ma’am, you are paying for a service, but we are not proving that service.” ” But, here is the reason why we are not proving that service.”

I wrote this letter to try to get the word out to people just like me who was not explained that they needed to send in a piece of paper, change to online, or make a phone call to start their service of fraud monitoring.